Return Policy

Return Merchandise Authorization (RMA) Policy:

When you contact Best Surveillance System. for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to Best Surveillance System. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect. The purchaser is responsible for, at their expense, delivering the product(s) to the Best Surveillance System. Sales office from which they made the purchase.

DOA policy - Free Ground Shipping will be arranged at Best Surveillance System. expense for all products determined by Best Surveillance System. Technical Support to be DOA within ten business days after delivery by Best Surveillance System. If a product is deemed defective more than ten business days after Best Surveillance System. Delivery or deemed NOT to be DOA, Best Surveillance System.’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a $25 handling fee will be posted to the customer’s account. Best Surveillance System. Reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Best Surveillance System. may impose a $50 handling fee.

Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and Best Surveillance System. is not responsible for data that may be lost or damaged during transit, repair or replacement. Best Surveillance System. will not install or reinstall any software that is not of the original system configuration.



We accept the following credit cards, Visa, MasterCard, American Express. Your Credit Card Charge will appear as Best Surveillance System.

We don't accept Cashier's Check, Money Order or Personal Check. Orders MUST be paid by following credit cards, Visa, MasterCard, American Express.